Microsoft Dynamics 365 CRM Hub

Opportunity Many business have multiple team members and keeping track of all your accounts and contacts can be a daunting tasks. Dynamics 365 allows you to centralise all your spreadsheets into one database that all users can access. Furthermore, the out of the box integration with Office 365, Teams and other Microsoft technologies allow for […]

Microsoft Dynamics 365 Customer Service Hub

Opportunity Case or Incident Management is vital for any service industry business especially those that have to legal capture and report on incidents and issues raised by customers, supplier or other relate entities. The capture and analysis of this incident knowledge is critical in being able to effectively service your clients. The IT Agency through […]

Microsoft Dynamics 365 Sales Hub

Opportunity The IT Agency can provide a tailored account and sales automation and pipeline mgmt system for clients who have outgrown Outlook and Excel spreadsheets. This includes a scope workshop to determine a solution aligned to the business requirements and a rapid implementation to get the client up and running. The client can identify some […]

Microsoft Common Data Services and Power Apps

The Microsoft Common Data Service lets you securely store and manage data that’s used by business applications. Common Data Service includes a base set of standard entities that cover typical scenarios, but you can also create custom entities specific to your organisation and populate them with data using Power Query. App makers can then use […]

Bring the office home with Voice over IP

The old analogue telephone systems used pair of wires that ran from the local exchange to your house or office. In an office a PABX was the interface providing calls and functions to the desk handset. Your handset wasn’t portable and the best you could do, if you were out of the office, was to […]

Using Microsoft Teams when you’re social distancing

Microsoft Teams is a collaboration app to help you and your staff stay organised and have conversations, all in one place. It’s a perfect solution for a business where your staff have to work from home and maintain social distancing. When you open Teams you can see a list of all the Teams you are […]

Exclaimer Cloud Signatures for Office 365

Exclaimer Cloud Signatures for Office 365 is a signature management solution for organisations to centrally manage professional Office 365 signatures that promotes your corporate branding. All Office 365 users get a full, dynamic and professional email signature when sending from every device and mail client, including smartphones, tablets and Macs. It’s all managed through a […]

Teamwork and Office 365

Every team is different; there’s no one-size-fits-all approach to collaboration. Office 365 is designed to meet the unique needs of every team, empowering people to communicate, collaborate, and achieve more with purpose-built, integrated applications. When deciding which Office 365 apps and services to use, think about the work your organisation does and the types of […]

Running your business from home

Everyone is now looking for options to run their business from home but is your home computer up to the task or do you need a new computer. Let’s break down the options so you don’t get disappointed. Do you want to be able to take your computer with you? If you want to travel […]

COVID-19 – ICT Support

COVID-19 is forcing many of us to Work from Home (WFH) for the duration of the crisis.  You’ll understand we are working with a great number of clients, all requiring some form of remote access for their staff – and everyone wanting it yesterday.  We ask for your patience as we process your request as […]

Ransomware closes business

Ransomware - a subject we've discussed numerous times on the TITA blog and there are many good reasons why we return to this topic repeatedly – primarily, it isn't going away. The internet is a dangerous place and 'IT ransom' now has an annual global worth in the trillions of dollars for its perpetrators. Typically, it's smaller companies being targeted as they're less likely to have the security budget that larger organisations can apply to the ...

A Free Lunch?

"You are the product" is a digital age reboot of that old chestnut warning the unwary and unwise – "there's no such thing as a free lunch" ! Last December we learned that Mozilla has removed from its Firefox web browser, four security extensions from Avast and its subsidiary AVG.The extensions in question… Avast Online Security AVG Online Security Avast SafePrice AVG SafePrice …are all installed in the 'free' versions of the antivirus/security pr...

How-To Guide: ProofPoint Essentials

Welcome to our Hot-To Guide to ProofPoint Essentials (PPE), The IT Agency's latest anti-SPAM service protecting your business. If you want more information on PPE you can watch this video or read our blog on our selection process. There are three main elements to PPE that you will interface with on a regular basis: Individual Emails Quarantine Digests ProofPoint Essentials Portal Individual Emails Every external email that you rece...

Activating Multi-Factor Authentication

Before you begin, get the Authenticator app To prepare for Multi-Factor Authentication (MFA) and S elf-service password reset , you should obtain the Microsoft Authenticator app for your iOS or Android device by using the app store —just search for Microsoft Authenticator . NOTE : The mobile authenticator app is easier to use and is considered more secure than an SMS text message. However, SMS text message is also an option in case the app...

ProofPoint Essentials selection

We carefully assess and thoroughly test products and services before we make our final selection to ensure they are the best solution for our clients. The current anti-SPAM solution, at the time of deployment, offered the best mix of features with ease of use.Subsequently the platform was bought by another company and little development has gone into the product over the last year. This concerned us because it wasn't staying current with the late...

Microsoft 365 Business

Whether you call them SMEs (Small or Medium Enterprises) or SMBs (Small or Medium Businesses), the facts show that, as a group, these organisations suffer the most cyberattacks. Small businesses endured 55% of all attacks last year.Where breaches do occur resulting from such attacks, 52% are down to user error. These are just some of the stats outlined by Brad Anderson, Corporate Vice President for Microsoft 365 in his article earlier this ...

Windows 10 version 1909

Microsoft quietly released its 9 th version of Windows 10 on 12 th November 2019. We refer to it as Windows 10 1909 or build 18363. The IT Agency has been running this version since the day of release to ensure that it doesn't create any unexpected issues. If you are running the previous release Windows 10 1903 build 18362, then your machine will receive the new version as a cumulative update, like Microsoft's standard monthly updates. Micr...

Edge Chromium is coming

Microsoft, after years of doing their own thing in terms of browser development, are joining the existing stable of Chrome-based browsers (e.g. Google Chrome, Opera, Vivaldi etc.) with the release of their new Edge Chromium browser on January 15 th , 2020. Edge Chromium's initial deployment will be as part of a Microsoft standard update and the new browser will work on all Windows platforms from 7 onwards – Windows 7, 8 and 10, and macOS. The Bet...

RIP – Windows 7

Are any of your computers running Windows 7? If the answer is yes, then January 14 th , 2020 should be looming large in your mind. Microsoft will end support for Windows 7 on that date – a development which could have a significant negative impact on your business IT environment. After January 14 th your operating system will receive: No Security No Updates No Support No Compliance End of Support quite literally means no further security fixes or...

Multi-Factor Authentication

Multi-factor Authentication as a security measure protected user accounts in 99.9% of attempted identity attacks, according to Microsoft . This encouraging statistic was released as the tech giant revealed that 44 million of it's Microsoft Azure Active Directory and Microsoft Services accounts were themselves vulnerable to being breached through compromised passwords. If Microsoft are prepared to admit to such vulnerability, what about other...