Hybrid Working

This time a couple of years ago, how many businesses were seriously considering downsizing their offices? How many business leaders truly believed that a work-from-home model (WFH) could be appropriate for their organisation? In fact, how many individual employees within the workforce thought it could be a sustainable way of them working? Probably most of […]

Microsoft Surface New Products 2021 2022

Microsoft recently announced a pair of interesting new additions to their Surface series of devices, accompanying updated and upgraded versions of some old favourites within the range. All of this new and revitalised hardware is designed to work harmoniously with the newly released Windows 11 operating system to enhance the user experience.   New Surface […]

Windows 11 Upgrading Help & Release Date

Windows 11 Release Date Windows 11 was release on 5 th October 2021, combining new design, sounds and improved user experience for increased productivity and creativity. What happens on release day? Users operating an eligible Windows 10 device can access a free upgrade to Windows 11. Devices pre-loaded with Windows 11 will be on available […]

Understanding the Not For Profit (NFP) Sector

The IT Agency understands the significant challenges faced by organisations operating within the NFP sector. We currently partner with many NFP organisations to provide quality IT Services through both ad-hoc and managed service contract arrangements, as suits their individual requirements. Our expertise helps NFP organisations overcome challenges, including: Managing complex member relationships Monitoring service levels […]

Australian Cyber Security Centre’s Essential Eight Mitigation Strategies

ACSC Essential 8 If you caught October’s article on Cyber Security, published as part of Cyber Security Month, you’ll understand the thinking behind the Australian Cyber Security Centre’s Essential Eight Mitigation Strategies for protecting your organisation’s IT systems and infrastructure from cyber threats, namely: Application Whitelisting – approving specific applications to prevent unauthorised applications executing […]

Microsoft Teams For All Communication Needs

Are you using Microsoft Teams within your organisation? If you answered ‘yes’, did your organisation adopt MS Teams as a result of Covid-19?  It’s quite likely. The IT Agency has embraced MS Teams for all our communication needs – telephone calls and video conferencing.  All our landlines, associated handsets and cables are redundant and have […]

Increased IT Support Staffing Levels

Upbeat End to a Difficult Year As this challenging year draws to a close, everyone here at The IT Agency would like to thank each of our valued clients for supporting our business and continuing to trust us with fulfilling your assorted IT services requirements. Despite unforeseen demands placed on our operations throughout the ongoing […]

Windows 10 2004 is coming

Now in May, Microsoft is preparing to release its Windows 10, 2004 update. This change will soon be accessible to all Windows 10 devices, via the Windows Update.   While this is considered a modest compared to previous releases, there are still several significant advancements from the last version of Windows 10. Providing an overview, here is a summary of the key changes and what you can expect:   Cortana   Microsoft is rebranding […]

COVID-19 Scam Alert

You’re not alone in working from home during this COVID-19 pandemic – scammers, hackers and phishers are beavering away, searching for vulnerabilities to exploit within your IT networks and processes.  The stark reality is that many thousands may have lost their jobs amid the current health crisis, but for cybercriminals it’s just another huge, unexpected […]

COVID-19 Video conferencing security issues

The Coronavirus-inspired upsurge in employees Working from Home has generated a massive increase in the number of ‘team meetings’ conducted via one of the many proprietary Video Conferencing applications available – e.g. Zoom, Webex and MS Teams, among others. Video Conferencing has been around for long enough that many, if not most, users will already […]

COVID-19 increases remote access risks

Working from Home (WFH), also referred to as ‘remote working’, has proved to be an essential tool in the global struggle to contain the spread of COVID-19.  However, the sharp rise in remote working has brought with it a surge in network vulnerabilities as connections are made across unprotected links. For WFH to succeed, several […]

Office 365 is becoming Microsoft 365

New name, same great value, same price. Don’t worry—you don’t need to do a thing. Your product services, apps, and features will stay the same, along with the price. Your subscription name will update automatically in the admin centre and your monthly billing statements on or after April 21, 2020. Office 365 Business Essentials is […]

Ransomware takes its TOLL

You may have read reports, such as this in the Australian Financial Review, on the recent ransomware attack on Australian transportation and logistics giant, Toll Group.  This really brings home to the Australian business community a topic we at The IT Agency have written and warned about many times, most recently in our blog post […]

Microsoft Dynamics 365 CRM Hub

Opportunity Many business have multiple team members and keeping track of all your accounts and contacts can be a daunting tasks. Dynamics 365 allows you to centralise all your spreadsheets into one database that all users can access. Furthermore, the out of the box integration with Office 365, Teams and other Microsoft technologies allow for […]

Microsoft Dynamics 365 Customer Service Hub

Opportunity Case or Incident Management is vital for any service industry business especially those that have to legal capture and report on incidents and issues raised by customers, supplier or other relate entities. The capture and analysis of this incident knowledge is critical in being able to effectively service your clients. The IT Agency through […]

Microsoft Dynamics 365 Sales Hub

Opportunity The IT Agency can provide a tailored account and sales automation and pipeline mgmt system for clients who have outgrown Outlook and Excel spreadsheets. This includes a scope workshop to determine a solution aligned to the business requirements and a rapid implementation to get the client up and running. The client can identify some […]

Microsoft Common Data Services and Power Apps

The Microsoft Common Data Service lets you securely store and manage data that’s used by business applications. Common Data Service includes a base set of standard entities that cover typical scenarios, but you can also create custom entities specific to your organisation and populate them with data using Power Query. App makers can then use […]

Bring the office home with Voice over IP

The old analogue telephone systems used pair of wires that ran from the local exchange to your house or office. In an office a PABX was the interface providing calls and functions to the desk handset. Your handset wasn’t portable and the best you could do, if you were out of the office, was to […]