Engaging experts to manage the IT services for your business is about more than cyber security. They can also help streamline processes and increase productivity.
There’s no denying, technology is advancing at breakneck speed. No sooner have you moved your business into the cloud, sorted out your data protection and have everything running smoothly, than there’s a problem. And if you’re a small business without an IT professional on your team who can sort it out fast, all the hard work you’ve put into protecting your business, your employees and your clients could be at risk.
The IT Agency offers more than IT managed services. Underscoring all we do is the desire to help our clients get more from the technology they use while also removing the day-to-day stresses of managing their own IT.
What are IT managed services?
It’s fair to say, Information Technology (IT) is used in most modern businesses. The management of these services, provided by a Managed Service Provider, or MSP, will keep your business running at an optimal level. As experienced providers, we use a mix of business processes, technical tools, and artificial intelligence (AI) to deliver the best level of security and support for our clients. Our services include:
- Managed Services – hardware and software
- Managed Infrastructure
- Co-managed Services
- Cyber Security:
- Microsoft 365 Tenant
- Backup and Archive
- Email Security
- Managed Security Operations Centre (SOC) and Security Incident Event Management (SIEM) – currently in a development and trial phase
- Compliance and Human Risk
- Application Control – currently in a development
Our helpdesk will help maintain your computers and support your employees. If we install new equipment or software, we can train your team. We can even train them with your existing tech! This training allows them to be more productive because they have the tools to troubleshoot small issues meaning there’s less unnecessary downtime.
Why do I need managed IT services for my business?
There’s many reasons your business could benefit from managed IT services.
Understanding your tech – how familiar are you with all the things your Microsoft 365 offers? We can show you there’s so much more to Microsoft than just Word, Excel and emails.
The cloud – in this new world of remote and hybrid working, moving your business into the cloud is a gamechanger. Your team can enjoy the freedom and flexibility of working from anywhere there’s an internet connection. And we offer a pay-as-you-go service, you’ll only ever pay for what you use.
Training – do you like seeing your staff huddled around a computer, trying to figure out what’s gone wrong? The IT Agency can train you and/or your staff to use your technology the way it’s meant to be used. We know all the little insider tips and tricks that’ll help your business run more smoothly and efficiently.
Increased productivity – no more hours spent trying to decipher user manuals or watching You Tube videos to try and fix a tech issue. If something happens, we’re either already on it or just a phone call away. Do you sometimes wonder if there’s a better way to do things because *insert name of mundane, repetitive task* takes so long? We can help streamline your processes.
Less downtime – new hardware, new software, updates, patches, upgrades. We’ve got you covered and will make sure everything is up and running smoothly. If we notice an issue, we can jump in and fix it before it becomes a problem.
Security – there are few things more terrifying to a business owner than a security threat or data breach. We recently wrote about the importance of data protection and noted ‘not only does a data breach expose customer information, but it also exposes your business to bad publicity and a possible loss of income and reputation.’ Don’t wait for this to happen to you!
Not sure what you need – the sheer amount of technology available is mind boggling and can be confusing if you don’t know what you need. But not everything is going to be the best fit for your business, or even necessary so, you want advice from people you can trust to have your best interests at heart.
However big or small your business, we’ll always take the time to talk with you to understand your business needs. Let’s face it, what works for other businesses may not work for you and there’s no one-size-fits-all package (wouldn’t that be great!).
The Essential Eight
Our aim is to provide services and solutions that match and comply with the Australian Cyber Security Centre’s (ACSC) Essential Eight. While all cyber security professionals acknowledge there’s no fail-safe protection against cyber threats, the Essential Eight establishes a security baseline making it harder for people to expose your network. ACSC tells us the Essential Eight are:
- application control
- patch applications
- configure Microsoft Office macro settings
- user application hardening
- restrict administrative privileges
- patch operating systems
- multi-factor authentication, and;
- regular backups.
Business Process Innovation and Automation
Have you ever seen a meme with the words ‘I was today years old when I found out …’ quickly followed by a new discovery that makes the user’s life a little bit easier? The same happens with technology, especially software such as Microsoft 365. Many businesses purchase and use Microsoft products but never fully utilise them.
The IT Agency team enjoy solving problems. We want to see your business become more productive because we helped automate a mundane task or showed you how to use technology more efficiently.
While it’s easy to see what we do, it’s also important to share why we do it.
When you use our IT Managed business services, you’re protecting your business and your clients. When we help our clients get more from the technology they use, while also helping to get rid of the daily pressures of managing their own IT, we’ve done our job to keep you connected, protected and productive.
